Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in San Jose. We are dedicated to providing state-of-the-art veterinary service to you and your pet under one roof.

We are passionate about preventative care, client education, and providing comprehensive emergency to San Jose pets.

Pet Owner Resources

Click on a link below to view or access resources for pet owners.

Pet Medical Records  |  Log in to view your pet's medical records.

Pet Medical Records App  |  Download the app for easy access to your pet's medical records.

Financing Options  |  Financing options to help manage pet care expenses. 

New Pet/Patient Form  |  Online form for the information we need at your pet's first visit.

New Client Form  |  Online form for the information we need from you and your pets.

Book Online   |   Online form to book your pet's next appointment.

Customer Satisfaction   |   Submit your Customer Satisfaction Survey about your appointment.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  Yes, we are proud to offer CareCredit as a financing option. They offer an easy application process and low monthly payments.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs urgent care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  Our vets are highly skilled at taking care of cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all urgent care cases. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or veterinary surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.